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At EK_agga, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a Return/Exchange based on the conditions listed below:

  • Incase of a return, you will have to courier the product back to us. This cost will NOT be borne by us.
  • If you require a pickup facility , we will arrange for the same provided you pay the courier cost in advance ( it can be paid via paytym , google pay, bank transfer) whichever is easier.
  • Your item must be unused & in the same condition in which you received it.It should be in its original packaging accompanied by a proof of purchase.
  • Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.

Credit Note:

  • We DO NOT provide REFUNDS.All items purchased from our website can be returned for a credit coupon within 15 days from the date of delivery. The entire amount of the returned product (excluding shipping cost) will be credited to the coupon code.

How to use Credit Note:

  • Once you receive the credit note code from us, you can apply it on our website at the checkout page.
  • Once you reach the checkout page, you have to apply the credit note code in the ‘DISCOUNT CODE’ section and click on ‘APPLY’.
  • You will see the discount code will immediately be reflected and the amount will be deducted in the total as per your discount amount given . If there are any issues in using the credit note code please contact our customer care team and they will be help to assistance you.
  • EXCHANGE POLICY We only exchange goods if they are defective, damaged or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us on with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

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